Awal Medical Centre

What Changed

When HealthVue began working with Awal Medical in October, the Practice was already well-established clinically but facing operational limitations. CDM revenue sat at 12%, with workflow and documentation gaps preventing the Practice from achieving its full potential.

Key issues included:

• Non-compliant and inconsistent CDM documentation
• Generic, copy-paste care plans that weren’t tailored to patient needs
• Nurses and GPs operating without standardised training or workflow alignment
• No structured recall process, leading to missed opportunities
• Inconsistent review scheduling and no systematic 6-week check-ins

Awal Medical had the right people, but needed structure, accountability, and documentation compliance to truly scale.

When the Change Happened

With HealthVue’s support, Awal Medical implemented a structured transformation plan. Within just a few months, the team began delivering more care, more confidently, with systems that scale.

Phase 1: Compliance & Customisation

• Identified and corrected compliance issues in existing CDM workflows
• Created customised care plan templates, tailored to individual patient needs
• Delivered structured training for the entire nursing team, focused on MBS compliance, care coordination, and documentation quality
• Ran multiple training and feedback sessions with the GP team to embed consistency
• Established weekly leadership meetings with Yogi (Practice Owner), Nic (Practice Manager), Ekta (Nurse Admin Lead), and HealthVue COO

Phase 2: Building a Recall Engine

• Trained 2 admin team members to manage a structured recall process
• Rolled out workflows to support end-to-end CDM, Health Assessments, GPMP/TCA creation, reviews, and 6-week follow-up appointments
• Completed 75 Health Assessments and CDM care plans under the new system
• Contacted more than 50% of eligible recall patients, with active bookings underway

Phase 3: Measurable Early Wins

• Recorded a 2% increase in CDM revenue within the first few months
• Significantly improved team confidence, documentation quality, and patient flow
• Laid the groundwork for two new service projects launching in January 2026

Why This Change Mattered

For the Leadership Team:

Awal Medical moved from operational strain to clear structure and ownership, with compliant, efficient CDM processes aligned with Medicare requirements.

For the Clinical Team:

Nurses and GPs are now working from custom templates and shared protocols, reducing duplication, saving time, and improving clinical quality.

For the Admin Team:

Two dedicated recall champions now manage an end-to-end system that drives bookings, reduces manual effort, and supports sustained CDM growth.

For Patients:

Chronic disease and preventive care are now delivered with continuity and consistency—patients feel the follow-up, not just the first visit.

Why This Matters for Other Practices

You don’t need to work harder—you need to work with structure.

Awal Medical turned a 12% CDM base into a scalable, compliant care engine—by training the team, owning the process, and following through every week.